Sea Jewels Swimwear Australia

Information for customers

HOW TO CARE FOR YOUR CHLORINE RESISTANT SWIMWEAR

Chlorine Resistant Fabric is specially milled without any lycra fibres but still has a 4 way stretch.  It can withstand the harsh effects of chlorine.  Elastics used for armholes and legholes will eventually deteriorate but the swimsuit will last considerable longer than a standard swimsuit if cared for properly. 

Follow these guidelines to prolong the life of your chlorine resistant swimsuit

• Cold hand wash as soon as you get out of the water.  Avoid hot showers whilst wearing swimsuits.
• When you get home, cold hand wash with a mild detergent (eg wool wash) and rinse well with cold water. 
• Do not machine wash, soak, bleach or spin dry.
• Do not iron.
• Line dry out of direct sunlight.
• Avoid any rough surfaces such as pool edges.
• Do not pack or store when wet.
• Remove any excess water and dry in the shade without delay.
• Avoid excess contact with suntan lotions and harsh chemicals sometimes found in saunas and spas.
• White and pastel colours may appear transparent when wet.
• If you can still smell chlorine when the swimsuit is dry, try to wash more thoroughly next time

Ordering on this website is very easy - simply follow these steps

• Browse our swimwear collection and find the items you would like to purchase. Choose your preferred colour and size.
• Add the item to you shopping cart. Make sure you check the size chart to get size equivalents if you are ordering outside Australia.
• Repeat the process until you have all your items and view your cart.
• Click on the checkout button to go to our secure checkout.
• Fill in your billing, delivery and payment details and submit your order.
• You'll be sent an email to confirm that your order has been received.

Please ensure that a secure address is given as we cannot take responsibility for lost or stolen parcels unless the parcel is sent by courier with signature on delivery. Please choose a delivery method with tracking and signature on delivery if unsure.

Phone Orders

Australian customers can call us free of charge during business hours WST on 1800 008 482 for information or to place an order.

Currency

All prices are shown in Australian dollars.

Payment Methods

There are several ways you can pay for your purchase, including:

Credit Card

We accept Visa and Master Cards via our SECURE checkout

Direct Deposit

Our Direct Deposit details are provided in our secure checkout, and will be included in your order email. Once we receive payment we'll ship your order.

Pay Pal

You can also pay via PayPal for your purchase. You will be taken to the PayPal website to make your payment.

We accept all returns within 21 days from when the order is sent. Postage charges are the responsibility of the customer. All swing tags must be attached to returned garments and items must be unworn and in good condition. For Australian customers we do not charge for postage where exchange garments size are incorrect but the parcel will be sent by road (if express post is required there will be a charge of $6). We cannot guarantee the parcel if sent by road. For security, we recommend paying the extra to avoid lost parcels. Returns must be sent to our secure Post Office Box at PO Box 1349 Bibra Lake WA 6163 using the return slip sent with the original parcel.

Once you receive your swimwear, try on over underpants. Make sure you do not remove swing tags until you are happy with your purchase. If you need to exchange or request a refund, just fill out the form from inside your parcel and post back to us. If you need any help please call us or send an email.

Please allow 14 working days from when we receive the return if a refund is requested. We will check to ensure that the garment is unworn, the paperwork is then forwarded to our accounts department for the refund to be processed. Credit card refunds can take a few days to show in accounts from when they are processed.

Gift Vouchers are not redeemable for cash. The original order must be be over $100 or the gift voucher will be deducted from any refunds if applicable.

Postage charges are not refundable. Refunds will be issued within 14 working days from when the items are received by us.

SALE ITEMS - Sale stock is limited. If you would like to exchange a sale item, full postage charges are applicable if the item is in stock.